General Terms and Conditions
Conclusion of a Contract
Ordering a product which is subject to costs the customer submits a binding
offer to accept the contract. The customer orders by selecting his preferred
method of payment and concluding the payment by the payment service provider.
When purchasing photos the customer concludes a contract with Simone Voigt,
the author of all photos.
The address of Simone Voigt, silence-fotokunst.de, is given in the legal details
of the web page.
The contract becomes effective with the delivery of the photos ordered.
For that purpose the customer has to make sure that he has given a valid E-Mail
address. The file purchased by you will be sent to you immediately via E-Mail.
If you do not receive the file within 24 h please send us an E-Mail at firstname.lastname@example.org
The photos are offered as a royalty-free-licence. The royalty-free-licence is
ideal if you want to use a photo several times.
Observation of the copyright act
When purchasing a file from silence-fotokunst.de, the customer accepts at the
same time the copyright act and commits in this way to observing and protecting
the copyright of the photographer Simone Voigt.
Instructions of Revocation
The revocation of the purchase of a photo has always to be done in writing.
The best and quickest way is to send an E-Mail to email@example.com
Silence-fotokunst.de promptly transfers the money back to the customer in case
of a written revocation and also of double bookings.
Attention: An unauthorised cancellation by the customer with the payment service
provider PayPal can in no case be accepted as revocation. If the customer in
case of a faulty download, a technical failure, a double booking, or a revocation
request rebooks the amount unauthorizedly with PayPal, booking costs and -if
necessary- further dunning costs arise which have to be borne by the customer
who has caused them. In case of unauthorized rebooking by the customer the purchasing
amount is considered as not paid, thus as open liability.
Costs for return debit notes are as follows:
Fee: 8,50 $
Chargeback credit card: 45,50 $
In case of an effective revocation the mutually received services and benefits
possibly received have to be returned.
Usually downloads are delivered within a few minutes up to 24 h as a maximum
after ordering. In case of not keeping the delivery deadline which cannot be
influenced by silence-fotokunst.de there is no claim for compensation or cancellation
of the contract unless the delay has been caused intentionally or grossly negligently.
Observing the compliance obligation of delivery implies also the fulfilment
of the orderer's duties such as the indication of a valid E-Mail address.
The delivery is done by E-Mail unless the post box of the customer doesn't allow
E-Mails of this size. After completing order and payment in the protected download
area the customer is sent the login details to his E-Mail address given by the
registration. The download of the photo will be available for 24 hours. The
photo is shown in the download area, apply the right-hand mouse-button and "save
as". In this way the photo file can be saved.
Requirement of investigation and complaint, defect liability
The customer has the obligation to check the delivered goods for obvious defects.
The obvious defects include also cases in which another object or a too low
quantity has been delivered. Obvious defects have to be notified to silence-fotokunst.de
without delay within 3 days after delivery, in writing by E-Mail. This will
be done according to my choice by removal of a defect, remedy or delivery of
goods free from defects- compensation delivery.
Download item: The customer is responsible for the download itself in the protected
If due to a technical problem the download does not work and thus the customer
does not immediately receive download product the customer obligates himself
to inform silence-fotokunst.de immediately so that the problem can be solved
and thereby the customer can promptly be provided with the download product.
Notifications for problem processing should be sent by the customer to:
All deliveries of the seller will be done under title retention. The ownership
of the delivered goods is transfered to the customer only with complete payment
of all existing demands from the contract.
Data privacy statement
The protection of the customers' data is taken very seriously by silence-fotokunst.de.
Therefore silence-fotokunst.de cooperates for the order management only with
payment service providers using SSL-procedures. This is currently the safest
data transfer procedure on the internet.
Basically the customer can enter web side of silence-fotokunst.de without leaving
personal data such as name, address, telephone number, E-Mail address. If however
the customer orders or makes use of the protected download area, silence-fotokunst.de
needs personal data.
Personal data are saved only for order management and payment, delivery of goods,
answering of customer enquiries, informing the customers about orders and also
for preventing the misuse of internet sites of silence-fotokunst.de. Personal
data are strictly not passed over to third parties by silence-fotokunst.de.
Personal data entered by the customer with the payment service provider are
held confidential by the payment service provider. These data will not be passed
to silence-fotokunst.de. The customer can decide freely if he wants to order
and enter personal data for this purpose.
Accessing the sites, the server saves data which possibly allow an identification
such as IP address, date and timestamp. These data don't contain private and
personal data of the user. The saving is done in order to ensure the safety
of the system. The data collection and also the data saving can be contradicted
by site visitors at any time also effect for the future. Silence-fotokunst.de
deletes then the customer data immediately and completely.